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While Stripedoes not support pausing of a subscription payment, it is possible for your customer to end their subscription and then rejoin at a later date. While this can sometimes be inconvenient it ensures no further payments are withdrawn during a period that the customer will not be benefiting from the subscription. On the other hand, some customers may contact you wishing to have their subscription terminated or cancelled and we’ll explain how you can also handle that in this tutorial.
If you wish for your customer to remain as a member of your website or service, you can move them temporarily to a free plan so that they can continue to use the service and then swap them back to the paid plan at an arranged time. While most companies will not allow customers to continue to view content when they are not making regular payments, in some circumstances it does in fact make sense. For instance, there may be a period that you yourself will be away and there will be no new content so you have agreed to pause your customers Stripe subscriptions.
Why Would a Customer Need to Cancel a Subscription?
Unlike PayPal, once a customer signs up to a Stripe subscription it isn’t as easy for them to cancel it from their end. In fact, the majority of the time, they will need to ask the merchant to cancel the subscription for them. Most of the time the customer will ask for the subscription to be cancelled as they are not enjoying the product or service they are receiving or they have ran into financial difficulty. Other reasons may include, they will be away for an extended period of time or they have joined another more suitable subscription.
As a Stripe merchant you have the ability to cancel any recurring subscription from your Stripe dashboard and within reason, you should respond to your customers appropriately. Always remember that if you choose not to cancel the customers subscription they have the ability to cancel their credit card to terminate payments and then may choose to poorly degrade the company. Within reason, cancelling a subscription is often the hassle free approach and will ensure that the customer leaves on good terms.
Why Would a Customer Need to Pause a Subscription?
While pausing a Stripe subscription is not entirely a possibility, many customers may wish to pause payments due to financial reasons, upcoming pre-planned holidays, temporary sickness or life events such as marriage or pregnancy. While as mentioned earlier pausing a subscription is not a possibility, once you cancel the customers subscription it is a good idea to note down when they plan to join again so that you can send them a friendly reminder when that time is approaching. This way the customer should rejoin the subscription if they are enjoying the product or service and this means you do not entirely loose their business.
How Can I Cancel/Pause a Stripe Subscription?
If your customer has asked you to pause their subscription you’ll need to cancel it temporarily and then direct them to resubscribe once they are ready.
Video Tutorial: Cancelling/Pausing a Stripe Subscription
Written Tutorial: Cancelling/Pausing a Stripe Subscription
Locate the ‘email address‘ of the customer. This way you’ll easily be able to find their subscription within your Stripe dashboard (especially if you have a lot of recurring subscriptions).
‘Log in‘ to your Stripe Merchant Account.
Click on the ‘Billing‘ menu and then on ‘Subscriptions‘.
At this stage you can use the search tool to locate the subscription, or if you do not have a lot of subscriptions you may be able to locate the customers transaction easily.
Click on the ‘transaction line‘ and this will bring you to a page with further details.
In the right hand corner you will see a button ‘…‘. If you click on this button you will see the option to ‘Cancel subscription‘.
Once you have double checked this is the subscription that you need to cancel, click the ‘Cancel subscription‘ button to proceed.
You will need to confirm again in the next step before the subscription is cancelled.
How Can I Direct my Customer to Rejoin the Stripe Subscription?
If your customer has indicated that they’d like to pause their subscription, than you will need to cancel the subscription and then direct the customer to rejoin once they are ready. Once your customer is ready to subscribe again, you will need to direct them to the subscription product you have set up, perhaps using a plugin like the Stripe Payments Plugin. From there your customer will easily be able to enter their credit card details and again join the subscription you are offering.
We're writing to let you know about a change to Google's publisher policies for all of our publisher products that will affect your AdMob account.
In September 2019, we're launching changes to some of our content policies across our publisher products (AdSense, AdMob, and Ad Manager). While there's no action for you to take today since this won't affect any publishers right now, be sure that you read through this email to familiarize yourself with what's coming next month.
Why we're making these changes:
One of the top requests we hear from publishers is that they want us to simplify and streamline our policies. We know that many of you use several of our publisher products and we want to bring you a clear and easy way to understand how to interact with our policies and how they affect you, no matter which products you use.
Here's what you can expect:
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Google Publisher Policies, which outline the types of content we won't monetize through any of our publisher products. These include: Illegal Content, Child Sexual Abuse Material & Pedophilia, Sexually Explicit Content, Adult Themes in Family Content, Intellectual Property Abuse, Endangered or Threatened Species, Dangerous or Derogatory Content, Enabling Dishonest Behavior, Misrepresentative Content, Malicious or Unwanted Software, and Mail Order Brides.
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Google Publisher Restrictions, which outline the types of content which will receive restricted sources of advertising. These include: Sexual Content, Shocking Content, Explosives, Guns, Gun Parts & Related Products, Other Weapons, Tobacco, Recreational Drugs, Alcohol Sales and Misuse, Online Gambling, Prescription Drugs, and Unapproved Pharmaceuticals and Supplements. Google Ads (formerly AdWords) will continue not to serve on any of this restricted content; it will only receive ads from other advertising products or via the use of direct deals between publishers and advertisers.
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Alignment across our publisher products, bringing simplicity, consistency, and ease of understanding, regardless of the product(s) you choose to use.
What it means for you as an AdMob publisher:
Monetizing content that falls under the Google Publisher Restrictions will no longer be a policy violation; instead, we will restrict advertising on that content as appropriate, based on the preferences of each advertising product and/or advertisers' individual preferences. In some cases this will mean that no advertising sources are bidding on your inventory and no ads will appear on this restricted content. So while you can choose to monetize content covered by the Google Publisher Restrictions, doing so will mean you will likely receive less advertising on this restricted content than you would receive on other, nonrestricted content.
Content that falls under the Google Publisher Policies is not allowed to be monetized and you should not place ads against that content. As with our current policies today, attempting to monetize policy-violating content may result in your account(s) being suspended or terminated.
Please note that these policies and restrictions will apply in addition to any other policies governing your use of Google publisher products.
What you need to do:
Nothing at this time. The Help Center and Policy Center will be updated in September 2019 when this takes effect with the full breakdown of policies and restrictions. At that time, please review the updated policies and restrictions and ensure that your content is in compliance.
Please note that going forward, Google will be announcing updates to our policies and restrictions for AdMob on this change log. Publishers are required to keep abreast of changes to policies and be in compliance with them at all times.
Yours sincerely,
The Google AdMob Team
You have received this mandatory email service announcement to update you about important changes to your AdMob account.
Mac lets you tackle your studies with power and performance. Whatever your ideas, take them further with high-performance processors and memory, advanced graphics, blazing-fast storage, and more. Trade in your eligible computer for up to $1400 off your purchase.1
Save up to $200 on a Mac for college2 and get Beats Studio3 Wireless headphones.3
iPad is perfect for all the ways you love to learn. Take dynamic notes easily using Apple Pencil to write and sketch. You can even search your own handwriting. Use creative apps to draw, edit photos, make music, and more. Add the Smart Keyboard and iPad becomes a powerful computer. Trade in your eligible tablet for up to $335 off your purchase.1
Mac lets you tackle your studies with power and performance. Whatever your ideas, take them further with high-performance processors and memory, advanced graphics, blazing-fast storage, and more. Trade in your eligible computer for up to $1400 off your purchase.1
Save up to $200 on a Mac for college2 and get Beats Studio3 Wireless headphones.3
iPad is perfect for all the ways you love to learn. Take dynamic notes easily using Apple Pencil to write and sketch. You can even search your own handwriting. Use creative apps to draw, edit photos, make music, and more. Add the Smart Keyboard and iPad becomes a powerful computer. Trade in your eligible tablet for up to $335 off your purchase.1
You must be at least 18 years old to be eligible to trade in for credit. More details are available from Apple’s approved partner for the trade-in and recycling of eligible devices. Restrictions and limitations may apply. Not all devices are eligible for credit. Payments are based upon the received device matching the description you provided when your estimate was made. Trade-in amount will vary depending on condition and type of computer you trade in.
2.
Apple Education Pricing. Available to current and newly accepted college students and their parents, as well as faculty, staff, and homeschool teachers of all grade levels. Quantity limits apply. Visit Sales & Refund Policy for full terms and conditions.
3.
Qualified Purchasers can receive Promotion Savings when they purchase an eligible Mac or eligible iPad with a pair of Beats Studio3 Wireless Over-Ear Headphones, Beats Solo3 Wireless On-Ear Headphones, or BeatsX Earphones, subject to the terms and conditions herein.
